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PATCH
/
v1
/
tickets
/
{id}
/
reassign-team
Reassign a ticket to a team
curl --request PATCH \
  --url https://platform.thena.ai/v1/tickets/{id}/reassign-team \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "teamId": "<string>"
}
'
{
  "status": true,
  "message": "Success",
  "timestamp": "2024-01-01T00:00:00.000Z",
  "data": {
    "id": "<string>",
    "title": "<string>",
    "ticketId": 123,
    "description": "<string>",
    "accountId": "<string>",
    "status": "<string>",
    "priority": "<string>",
    "account": "<string>",
    "teamId": "<string>",
    "teamName": "<string>",
    "isPrivate": true,
    "typeId": "<string>",
    "type": "<string>",
    "assignedAgent": "<string>",
    "assignedAgentId": "<string>",
    "requestorEmail": "<string>",
    "submitterEmail": "<string>",
    "customFieldValues": [
      "<string>"
    ],
    "deletedAt": "<string>",
    "archivedAt": "<string>",
    "createdAt": "<string>",
    "updatedAt": "<string>"
  }
}

Authorizations

​
Authorization
string
header
required

Enter the bearer token

Path Parameters

​
id
string
required

Body

application/json
​
teamId
string
required

The ID of the team to assign

Response

Operation successful

​
status
boolean
default:true
required

The status of the response

​
message
string
default:Success
required

The message of the response

​
timestamp
string<date-time>
default:2024-01-01T00:00:00.000Z
required

The timestamp of the response

​
data
object
required

The response for create/update/delete ticket operations