Pricing plans

Comprehensive overview of Thena pricing plans, features, and capabilities for every team size.

Thena offers flexible pricing plans designed to scale with your team—from startups to enterprise organizations. Every plan includes AI capabilities as the baseline, ensuring you get intelligent customer support features regardless of your tier.

✨ Starter plan

Perfect for getting started with human-only support

• Price: $29/user/month
• User limit: Up to 5 user seats
• Ticket volume: Up to 1,000 tickets/month
• Channels: Slack & Email

Starter plan features

Core ticketing

Full ticketing platform with account management and basic workflows

AI foundation

AI ticket detection, title, descripton, priority, sentiment for Slack tickets

Multi-channel

Native Slack and email support for seamless communication

Ideal for: Small teams, startups, or organizations testing Thena’s capabilities.

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⭐ Standard plan

Advanced AI capabilities with comprehensive features

• Price:
  • $79/user/month (billed annually)
  • $99/user/month (billed monthly)
• Everything in Starter plan, plus:

Standard plan features

AI auto-responses

Intelligent automated responses to common customer inquiries

AI Co-pilot

Advanced AI assistance for agents with contextual suggestions and insights

MCP integration

Model Context Protocol for enhanced AI capabilities

Multi channel support

Additional Channels - AI native Web chat

APIs

API access for custom integrations

Webhooks

Webhook capabilities for real-time integrations

Ideal for: Growing teams that need advanced AI features and multi-channel support.

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🏢 Enterprise plan

Enterprise-grade security with dedicated support and unlimited AI capabilities

• Price: Custom pricing (contact sales)
• Everything in Standard plan, plus:

Enterprise plan features

Unlimited MCP

No limits on Model Context Protocol usage and integrations

Microsoft Teams

Native Microsoft Teams integration for enterprise workflows

Enterprise APIs

Advanced API capabilities with enterprise-grade security

Enterprise security

Advanced security features, compliance, and audit trails

Dedicated support

Priority support with dedicated account management

Account owner

Dedicated account owner for personalized service and guidance

Ideal for: Large organizations requiring advanced security, full API access and unlimited AI capabilities.

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💡 Getting started

Book enterprise demo

Schedule a personalized demo for enterprise features

Ready to transform your customer support with AI-powered capabilities?

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📞 Need help choosing?

Our team is here to help you select the perfect plan for your organization’s needs. Whether you’re a startup looking to scale or an enterprise requiring custom solutions, we’ll work with you to find the right fit.

Contact our sales team: Book a demo or reach out to discuss your specific requirements.

For the most up-to-date pricing information and detailed feature comparisons, refer to our official pricing page: https://www.thena.ai/pricing